"When Dr. Jennifer Thomas and I wrote our book, The Five Languages of Apology, we discovered that people apologize in different ways. What one person considers an apology is not what another person is looking for. He says, "I'm sorry," while she wants to hear him say, "I was wrong." Or, she says, "What can I do to make things right?" And, he is saying, "For a start you can tell me what you are going to do to make sure this does not happen again tomorrow." None of us are experts on apologizing, but the good news is that we can learn."
Original Post: Love Language Minute - Gary Chapman
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